FAQ

Q. What are your shipping policies?

A. Shipping Policies
• We try to ship all orders the same Day it is received, Mon-Fri. Orders placed after Friday 2PM ET will be shipped on the following Monday.
• You will be able to select your shipping preference at any time prior to checkout. We have many shipping options available so you can decide how you would like to have your order handled. In order to keep your shipping costs down we offer USPS Priority and First Class Mail. These two options DO NOT INCLUDE INSURANCE. Select these at your own risk.

• We expedited orders as follows: Next Day & Express, Will Call, 2nd Day, 3- Day Select receive priority and ship the same day if the order is placed by 2 PM ET.

• Shipping charges can change due to customer add on items or for international shipments. You will be notified for approval before any additional charges for shipping are applied.

• We do not ship any orders C.O.D.

• For Delivery notification you must select UPS, USPS Priority or Express.

• The following shipping options DO NOT include insurance and are selected at the customer’s risk:
USPS First Class Mail
USPS Priority Mail

Transit Times
Art and Soul Beads is located in Jeffersonville, IN 47130
You can check estimated time in transit by visiting these websites:
www.usps.com (United States Postal Service)
www.ups.com

Typical delivery times to:
Eastern US (to Mississippi river) typically 1-2 days,
Northeast 2-3days, also add an extra day if you are in a rural or remote area.
Mississippi to West Coast, 3-5 days.

USPS First CLass Mail may take up to 10 days.

Important Information

• UPS will not deliver to a P.O. Box

The below listed items are the recipient’s responsibility.
Taxes and Duties

Lost Packages

Occasionally a package sent by UPS or USPS is lost due to no fault of our own. All UPS, and USPS Express (Including International Express) include insurance coverage. If you selected these shipping methods and a package is lost, we will reship the order. You may be required you to sign a claim confirming you have not received your order. This will allow us to be reimbursed by the shipping company.

Please remember that packages sent USPS Priority Mail and First Class Mail do not have insurance coverage. Select these at your own risk.

Q. How do I return an item?

A. Return Policy

We will accept returned items for up to 30 days of the order. Please call and let us know that your will be returning products before sending them back.
Items must accompany invoice.
You will receive a full refund minus shipping and a 10% restocking fee (20% for all products 4mm & smaller, all jewelry kits and all finished jewelry) as long as the items are unused, in the original packaging and in new condition.

FULFILLMENT MISTAKES AND OUT OF STOCK ITEMS

If you recieve an order with a missed or incorrect item, please let us know via email. We will correct the mistake immedialtely and send a return label and postage for you to make any return.

If you order an item that is out of stock, you may:
* Select an alternate item.
* Back order the item. We will ship the back order free shipping once the item is in stock.
* Have the charge for the out of stock item reversed.

We will contact you via email & telephone regarding out of stock items. If we cannot reach you within a reasonable amount of time, we will ship your remaining order and reverse the charge on your credit card.

Q. How can I contact you?

A. Contact Us
If you have any concerns or questions you may call us at 812-285-0000 Mon. thru Sat. 9:30EST to 5:00 EST

Art and Soul Beads Inc. Phone: 812-285-0000
326 Spring Street Fax: 812-284-4112
Jeffersonville, IN 47130 Email: info@artandsoulbeads.com